We are seeking to recruit a high-calibre Operations Manager, reporting to the CEO, to provide leadership and direction for the Operations and HR functions and to support the delivery of the strategic operational and HR goals of the Credit Union.
The Operations Manager will provide leadership and direction for the Operations team and will be responsible for executing the strategic operational plan of the credit union. The role will also provide HR leadership for all employees of the credit union and will be responsible the strategic HR plan of the credit union.
Reporting to the CEO.
Scope of the Role
The Operations Manager will have 28 direct reports (through a Supervisory team) and will be responsible for the HR function of 70 staff across the credit union.
Lead the member facing teams in delivering excellent member service both in branch and through the Member Service Centre
Delivery of member service standards and business targets as set out in the Strategic Plan
Apply, evaluate, and continuously develop all policies and procedures for Operations
Overall responsibility for the controls and compliance in Operations
Lead and manage the HR function in the credit union
Manage all HR systems
Apply, evaluate, and continuously develop all policies and procedures for HR across the credit union
Responsible for employee engagement, recruitment, performance management, training, and development within the organisation
Senior Team and Strategy
Integral member of the Senior Management team
Participate in the development and implementation of strategic and operational plans for all areas, with specific responsibility for Operations and HR.
The ideal candidate will be an experienced Operations Manager, Customer Service Manager, People Manager and leader, with excellent skills and a proven track-record of operational and customer service management and leadership in the financial services sector.
He/she will be experienced in working at management level and have the skills to become a key member of a Senior Management team.
Excellent knowledge and experience of the financial services sector is required to include operations, AML, etc. A minimum of five years relevant management experience within the financial services industry with relevant operations and customer service experience is required.
A high level of written and oral communication skills, business acumen, commercial awareness, leadership and management and people skills is required.
Excellent people management skills, and substantial people management and performance management experience is required.
The ability to work successfully with a variety of stakeholders is essential including a team of direct reports and supervisors, all the staff of the credit union, senior managers, CEO, and members.
Experience in change management and process mapping/process improvement, and Lean/Six Sigma would be a distinct advantage.
A third level business degree and/or equivalent professional qualification, and qualifications relevant to the financial services sector are required.
This is a permanent, full-time position.
Working hours are Monday to Friday with Saturday working approx. every 6 weeks.
Based at the main office in Tullamore. This is an on-site role and hybrid working is not an option, except on occasion.
Salary & Benefits
The credit union will offer a generous salary and benefits commensurate with the role and the sector. Negotiable DoE.
If you wish to make a confidential enquiry, you can contact Helena Broderick, Managing Consultant, CollierBroderick, the Credit Unions Recruitment Partner at 01 8666426 or 087 9074843.
and Helena in CollierBroderick will be in touch with you.