Framework Contract

Regulation 76 Information
The European Union (Payment Services) Regulations 2018 (the “Regulations”)
REGULATION 76 INFORMATION
This is your ‘framework contract’ with us which contains information specified under
Regulation 76 of the Regulations to be given to you in relation to the particular account
referenced below. It is in addition to any other terms and conditions as may comprise or
form part of your Framework Contract with us and are applicable to such account (and/or
any payments made or applied on such account) as we may advise you of from time to
time.

*This document relates to the Credit Union’s provision of payment services excluding
current accounts, the terms of which are separate and available on the Tullamore Credit
Unions website.

Tullamore Credit Union Limited is regulated by the Central Bank of Ireland.

Contact details for the Central Bank are:
Registered Address: New Wapping Street, North Wall Quay, Dublin 1
Telephone: +353 (0)1 224 6000
Fax: +353 1 671 6550
Website: www.centralbank.ie
Contact Details for Tullamore Credit Union Ltd. are:
Address: Credit Union House, Patrick Street, Tullamore, Co Offaly, R42 YW58
Telephone: +353 57 9351780
Email: info@tullamorecu.ie
Website: www.tullamorecu.ie
Registered Number: 119CU

Opening Hours: Tullamore Office
Monday: 10am – 5pm
Tuesday: 10am – 5pm
Wednesday: 10am – 5pm
Thursday: 10am – 5pm
Friday: 10am – 5pm
Saturday: 10am – 5pm
Opening Hours: Kilcormac Office
Closed
Closed
Closed
Thursday: 9.30am – 4.30pm
Friday: 9.30am – 4.30pm
Saturday: 9.30am – 4.30pm
Each of the above, other than Saturday or a public holiday in Ireland, being a “Business
Day” for the purposes of the Framework Contract.

YOUR ACCOUNT
The following is a description of main characteristics of the account and payment
services on the account: Tullamore Credit Union offers savings accounts to members
with the following capabilities:

Lodging and withdrawing funds

Transferring funds internally to other accounts

Transferring funds out of a member’s account on foot of a EFT / Direct Debit

Acceptance of funds transferred into a members account by Standing
Order/Electronic Funds Transfer/Payroll Deduction

Acceptance of funds transferred into a members account by Debit Card

Once off Electronic transfer of funds in / out of a members account

Online account access

Bill Pay

ATM withdrawal cards

1. Giving an order for payment from your account:
When you give us an order to make a payment from your account, we will need you to
provide us with the details of the beneficiary of the payment (i.e., their IBAN, together with
any relevant identification details for the payment service provider (‘PSP’) with which they
hold their account). Depending on how you place your order with us (i.e., online or in our
offices) we may require you to verify that order by signature, by use of a password, or by
use of a PIN (depending on the type of account that you hold). We must ensure that
whatever methods of authentication we use comply with the strong customer
authentication requirements under PSD2, where applicable. All of this information, taken
together, is known as the ‘unique identifier’ that you must give us. In giving us that unique
identifier, you will be consenting to our execution of that order for you. In general, you
cannot withdraw that consent after you have given it to us. However, if the order is for a
direct debit to be taken from your account, you can revoke that order and your consent
by notice to the beneficiary of that direct debit up to close of business on the business
day before the funds are to be debited from your account. If the order is for a standing
order to be taken from your account, you can revoke that order and your consent by
telephoning us or calling into our offices up to close of business on the Business Day
before the funds are to be debited from your account. In exceptional cases, we may allow
you to withdraw your consent after the times specified above, but our specific agreement
will be required and we will not be obliged to do this.
Tullamore Credit Union now offers SEPA Instant Credit Transfers (SCT Inst), allowing
members to make euro-denominated payments within 10 seconds across SEPA
participating financial institutions. These transactions can be executed 24/7/365,
including weekends and holidays. To use SEPA Instant, members must provide the
recipient’s IBAN and confirm transaction authorisation through online channels or in
office verification. We will notify you when an outgoing SEPA Instant Credit Transfer has
been processed, indicating whether or not it was successful. If we do not receive
confirmation within 10 seconds that the payment was successful, we will restore your
Account to the state it would have been in had the transaction not taken place. If we
subsequently receive confirmation that the transaction was actually successful, and the
payment has been made, we reserve the right to debit your account and make any other
necessary adjustments.

2. Cut-off times:
SEPA Instant credit transfers do not have cut-off times and are processed immediately.
For other credit transfers, when we are given an order in relation to a payment on your
account, we must be given that order before 10.30 a.m. on one of our Business Days. If
we are given that order after that time, we will be deemed to have received that order on
our next following Business Day. If we agree with you that an order is to be executed on a
particular Business Day, then we will be deemed to have received that order on that
particular Business Day.

3. Execution times:
SEPA Instant Credit Transfer: Transactions are completed within 10 seconds,
ensuring real-time payment availability.
Standard SEPA Credit Transfer: Funds are credited to the beneficiary’s
Payment Service Provider (PSP) by the end of the next business day (as noted
under 2 above).

4. Spending limits and payment instruments:
If we give you a payment instrument on your account (i.e., a card with a PIN number, or
use of online channels with a password etc.), you may separately agree spending limits
with us for use of a particular payment instrument.
If we give you such a payment instrument for your account, you must, as soon as you
receive it, take all reasonable steps to keep its personalised security features safe. If the
payment instrument is lost, stolen, misappropriated, or used in an unauthorised manner,
you should notify us by phone at 057-9351780 during working hours. We reserve the right
to block your use of a payment instrument for any of the following reasons:

a) to protect the security of the payment instrument;
b) if we suspect that it is, or has been, used in an unauthorised or fraudulent
manner;
c) if the payment instrument is connected with the provision by us of credit to
you and there is a significantly increased risk that you may be unable to fulfil
your obligations to pay; and
d) to comply with our national or community obligations

If we block your use of a payment instrument, we will inform you about it and the reasons
for it by letter, email, secure online account messaging, text or telephone unless giving
you that information would compromise our security or would be prohibited by law. You
may request that we unblock the payment instrument and we will do so, or replace the
payment instrument, once the reason for blocking no longer exists.
Subject to any other applicable limits, you can set your own personal transaction limit for
SEPA Instant credit transfers through online channels or in-office service requests. If you
give us an order for a SEPA Instant credit transfer that exceeds the limit set by you it will
be rejected. Any SEPA Instant credit transfer transaction limit set by you can be changed
at any time through online channels or in-office service requests.

5. Charges:
Currently accounts offered by Tullamore Credit Union do not incur charges.

6. Interest Rates:
If an interest rate applies to your account, you are told this when you open your account,
and that interest rate is incorporated by reference into this Framework Contract. You can
obtain confirmation of that interest rate by contacting us as set out at page 1.

7. Exchange rates
If any payment on your account (including a withdrawal by you from your account)
involves a currency conversion being made by us, we will use a reference exchange rate.
The reference exchange rate will change each business day, and this is the basis on which
we will calculate the actual exchange rate. On the date on which we effect the currency
conversion, we will take the reference exchange rate that applies on that date, add a fixed
amount of commission and the total will be equal to the actual exchange rate that is used
by us in the currency conversion. You can find out the daily changes to the reference
exchange rate by contacting us as set out at the top of this page. SEPA Instant
transactions are processed in EUR only. If a cross-currency transfer is required, it will be
processed using standard SEPA credit transfer rules, subject to applicable exchange
rates and conversion times.

8. Giving you information
If we need to give you information or notice of any matters relating to this Framework
Contract Information, we will do so in writing, by secure email or by SMS text unless we
state otherwise herein. Such information may be Included in the Annual General Meeting
Booklet or posted on the notice board in the office. Such information or notice will be
given to you promptly upon the requirement to do so arising. You may request that we
provide or make available to you certain information (prescribed by law) relating to
individual payment transactions executed on your account at least once a month and
free of charge, in a manner that allows you to store and reproduce the information
unchanged.

9. Regulation 76 Information
For as long as you hold an account with us, you have the right to receive, at any time and
on request by you, a copy of this Regulation 76 information on paper or, if possible, by
secure email.
10. Payment Errors and Unauthorised transactions
If money is paid into or out of your Account in error, you agree to let us reverse the
payment and to correct the entries in your Account. If we do this, we do not have to
contact you to tell you beforehand.

In certain circumstances we may request your authority to recover a misdirected
payment which has been credited to your Account. If your authority is not forthcoming,
we will provide such of your details as may be required to the relevant Payer in order to
assist their recovery of the misdirected payment(s). If there are insufficient funds in your
Account, then you will still be responsible for the payment of this amount, to include any
costs or expenses we incur.

Where any adjustment has been made to your Account through no fault of ours, you may
have to pay us any charges associated with doing this and we may take any amount you
owe us from your Account.

If you become aware of a transaction on your account that is unauthorised or incorrectly
executed, you must tell us without undue delay and, in any event, within thirteen months
of that transaction being debited from your account. You will be entitled to rectification
from us if that transaction was unauthorised or incorrectly executed. If the transaction
was unauthorised, we will refund the amount of it to you and, if necessary, restore your
account to the state that it would have been in if the unauthorised transaction had not
taken place PROVIDED THAT

a) you will bear the loss of an unauthorised transaction on your account, up to a
total of €50, if the unauthorised transaction resulted from the use of a lost or
stolen payment instrument, unless the loss or theft of the payment
instrument was undetectable by you prior to the payment and you have not
acted fraudulently,

b) you will bear all losses relating to an unauthorised transaction on your
account if you incurred those losses by acting fraudulently or by failing,
intentionally or with a gross lack of reasonable care, to keep the payment
instrument and its security features safe, to use it in accordance with any
terms that we tell you are applicable to it, and to notify us promptly of it being
lost, stolen, misappropriated or used in an unauthorised manner;

c) so long as you have not acted fraudulently you will not bear any financial
consequences resulting from the use of a lost, stolen or misappropriated
payment instrument once you have notified us in accordance with this
Regulation 76 Information that it has been lost, stolen or misappropriated.

11. Refunds of direct debits
If a direct debit is taken from your account but:

a) your direct debit authorisation did not specify the exact amount of the
payment; and
b) the amount of the payment exceeded the amount you could reasonably have
expected taking into account your previous spending patterns, this Regulation
76 Information and other relevant circumstances; and
c) you give us such factual information as we may require; and
d) you did not give us consent in advance to the direct debit being taken from
your account; and
e)neither we nor the beneficiary of the direct debit made information available
to you about the transaction at least four weeks before the debit date, then
you may request a refund from us of that direct debit. We will then have ten
Business Days to refund you or give you reasons for our refusal to refund you
and that your right to refer the matter to the Financial Services & Pensions
Ombudsman.

You may also request a refund for any direct debit payment for any reason for an eight
week period following the debit date.

12. Unique identifier
To process a SEPA Credit Transfer or SEPA Instant Credit Transfer, you must provide the
recipient’s International Bank Account Number (IBAN). This is the unique identifier
required to ensure the correct execution of the payment. If an incorrect IBAN is provided,
the transaction may be rejected or misdirected, and recovery efforts will follow standard
non-execution procedures.

If you give us an order to make a payment from your account and we execute it in
accordance with the unique identifier (IBAN) provided by you, we will be taken to have
executed it correctly as regards the beneficiary of that order. If you give us an incorrect
unique identifier, we will not be liable for the non-execution, or defective execution, of the
order. We will, however, make reasonable efforts to recover the funds involved.

13. Our liability if you make a payment out of your account
If you give us an order to make a payment from your account, we are liable to you for its
correct execution unless we can prove to you (and if necessary, to the beneficiary’s PSP)
that the beneficiary’s PSP received the payment. If we are so liable to you for a defective
or incorrectly executed order, we will refund the amount of it to you and, if applicable,
restore your account to the state that it would have been in if the defective or incorrect
transaction had not taken place. Irrespective of whether we are liable to you or not in
these circumstances, we will try to trace the transaction and notify you of the outcome.

14.Our liability if you receive a payment into your account
If the payer’s PSP can prove that we received the payment for you, then we will be liable
to you. If we are liable to you, we will immediately place the amount of the transaction at
your disposal and credit the amount to your account. If you have arranged for a direct
debit to be paid into your account, we will be liable to transmit that order to the payer’s
PSP. We will ensure that the amount of the transaction is at your disposal immediately
after it is credited to our account. If we are not liable as set out above, the payer’s PSP
will be liable to the payer for the transaction. Regardless of whether we are liable or not,
we will immediately try to trace the transaction and notify you of the outcome.

If a SEPA Instant Credit Transfer is received into a member’s account, Credit Union will
ensure that funds are immediately credited and available for use, in accordance with EU
Regulation 2021/1230. If there are any delays due to system outages or security checks,
the Credit Union will notify the affected member immediately.

15. Security and Fraud Prevention Measures
Due to the irreversible nature of SEPA Instant Credit Transfers, Tullamore Credit Union
has implemented enhanced fraud detection and monitoring measures. Members are
encouraged to verify recipient details before initiating a SEPA Instant Credit Transfer, as
unauthorized transactions may not be recoverable.

When making a SEPA Credit Transfer or SEPA Instant Credit Transfer you may be asked to
verify the unique identifier and beneficiary details provided. This is known as Verification
of Payee, and it is important that you check the response provided by the PSP of the
beneficiary. If you tell us to proceed with a payment following the Verification of Payee
response, we will rely on the details provided by you and will have no liability to you if the
details provided were incorrect.

If the Verification of Payee service is not available when it should be or if it incorrectly
indicates a match resulting in the incorrect execution of the transaction, we will refund
you and restore your account to the state it would have been in if the transaction not taken
place.

For further details regarding SEPA Instant Credit Transfers and compliance with PSD2
and SEPA Scheme Rules, members can contact our support team or visit the Credit
Union’s website.

16. Duration, changes, and termination
Your contract with us, as detailed in this Framework Information, is of indefinite duration.
If we want to change any part of this Regulation 76 Information (other than our telephone
number), we will usually give you at least two months’ written notice of the proposed
change where required by law to do so. If you do not notify us within that two-month
period that you do not accept the proposed change, you will be deemed to have accepted
it. If you do not want to accept the proposed change, you must notify us in writing and you
will be allowed to terminate your contract with us in relation to the account to which this
Framework Contract Information relates immediately and without charge before the end
of that two month period. If we change an interest rate or an exchange rate in a way that
is more favourable to you, we have the right to apply that change immediately and write
to you soon afterwards confirming that change.
There are certain circumstances where we may give you shorter notice than two months
or where we will not tell you about changes or tell you about changes after we make them.
This may happen where:

a) the change is in your favour (e.g. where we reduce fees and charges on your
Account or change an interest or exchange rate in your favour);
b) the change is required under law or regulation by a particular date, and there
is not enough time to give you the usual notice;
c) the change is to introduce a new product or service that you can use in relation
to your Account;
d) the change has no impact on the operation of your Account (for example, we
make a change to a term we use to describe something in this Agreement); or
e) the change relates to certain benefits that may apply to your Account that are
subject to eligibility criteria and their own terms and conditions.

We can also change an exchange rate immediately and without notice if that change is
based upon the reference exchange rate agreed in this Framework Contract.

You may terminate your contract with us in relation to the account to which this
Framework Contract relates on one months’ notice in writing. We may terminate our
contract with you in relation to the account to which this Framework Contract relates on
giving you two months’ notice in writing.

17. Governing Law and Language
This Framework Contract shall be governed by and construed in accordance with the
laws of Ireland, and all communication between us and you during our contractual
relationship shall be conducted in English.

18. Redress
If you have a complaint in relation to the matters governed by the Framework Contract,
you can write to us and we will deal with your complaint in accordance with our
obligations under the Regulations. If you are not satisfied with the outcome of the internal
process, you may refer your complaint to the Financial Services and Pensions
Ombudsman. Contact details are as follows: Financial Services and Pensions
Ombudsman Bureau, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2 D02 VH29. Tel.
(01) 567 7000 E-mail: info@fspo.ie

19. Consent
By maintaining and/or carrying our transactions on this account, you explicitly consent to
us accessing, processing, and retaining personal data necessary for the provision of
these payment services.