CU Online
How do I Apply for a Loan Online?
If you wish to apply for a loan with the Credit Union you can do so online. Be sure to pay due attention to the information that is required in the application. A failure to do so may result in your application being rejected. Once your application is reviewed by the Credit Union you will be notified of the result via the messages section of CU Online.
Step 1 – Go to the Loan Application Page
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Application,’ tab at the top of the page. Once the page has loaded select, ‘New Loan,’ then click on the Continue button. This will bring you to the next page.
Step 2 – Enter Amount and Repayment Details
Once the page has loaded, select the purpose of the loan from the drop down box and enter the amount you wish to borrow in the, ‘Amount Required,’ box. Do not enter commas.
Next, you must enter either enter the duration you wish to repay the loan over OR the amount of money you wish to pay back for each repayment period. Do not enter both. Select the repayment frequency from the drop down menu, and then click on Continue.
Step 3 – Enter Employment and Income Details
The next page requires you to enter details of your employment. Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
The bottom of the page allows you to enter other income information outside of your regular employment. Please ensure all additional income is documented in this section.
When you have completed this page click on the Continue button.
Step 4 – Expenditures
The next page requires you to enter details of your expenditures Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
Enter details of your mortgage in the first section, and details of other major expenses in the second section.
Step 5 – Terms and Conditions
Read the terms and conditions and check the relevant boxes to indicate that you understand and approve of them. Once you have done so, click Continue to progress to the next page.
Step 6 – Confirmation of Loan Details
Review the information presented to you on this page and ensure that it is all correct. If it is not, click on the Previous button at the bottom to go back and make any relevant changes.
If there is any other information you feel the Credit Union should know regarding your Loan Application, enter it in the box provided. Click Finish to complete the application process. Your application will be submitted for review to the Credit Union.
Step 1 – Go to the Loan Application Page
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Application,’ tab at the top of the page. Once the page has loaded select, ‘New Loan,’ then click on the Continue button. This will bring you to the next page.
Step 2 – Enter Amount and Repayment Details
Once the page has loaded, select the purpose of the loan from the drop down box and enter the amount you wish to borrow in the, ‘Amount Required,’ box. Do not enter commas.
Next, you must enter either enter the duration you wish to repay the loan over OR the amount of money you wish to pay back for each repayment period. Do not enter both. Select the repayment frequency from the drop down menu, and then click on Continue.
Step 3 – Enter Employment and Income Details
The next page requires you to enter details of your employment. Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
The bottom of the page allows you to enter other income information outside of your regular employment. Please ensure all additional income is documented in this section.
When you have completed this page click on the Continue button.
Step 4 – Expenditures
The next page requires you to enter details of your expenditures Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.
Enter details of your mortgage in the first section, and details of other major expenses in the second section.
Step 5 – Terms and Conditions
Read the terms and conditions and check the relevant boxes to indicate that you understand and approve of them. Once you have done so, click Continue to progress to the next page.
Step 6 – Confirmation of Loan Details
Review the information presented to you on this page and ensure that it is all correct. If it is not, click on the Previous button at the bottom to go back and make any relevant changes.
If there is any other information you feel the Credit Union should know regarding your Loan Application, enter it in the box provided. Click Finish to complete the application process. Your application will be submitted for review to the Credit Union.
Step 3 – Enter Repayment Details
This section of the Loan Calculator contains two boxes. You must choose only one box to key information into. Do not use both.
Clicking Reset will clear all the boxes and reset the entire form.
- Box A: Duration in Months – Enter the how many months you want to repay the loan over in this box. When you click the Calculate button, the repayment amount per month will appear in Box B.
- Box B: Repayment – Enter how much you wish to pay in each instalment in this box. When you click the Calculate button the duration in months it will take to repay the loan will appear in Box A.
Clicking Reset will clear all the boxes and reset the entire form.
How do I Use the Loan Calculator?
Step 1 – Go to the Loan Calculator Page
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Calculator,’ tab at the top of the page.
Step 2 – Enter Loan Details
Use the options provided to specify the loan you wish to calculate:
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Calculator,’ tab at the top of the page.
Step 2 – Enter Loan Details
Use the options provided to specify the loan you wish to calculate:
- Loan Type – Select from the menu one of the loan types that are available from the Credit Union.
- Current Loans – Select one your current loans from this drop down box to display its amount in the, ‘Current Loan Amount,’ box. Doing this will allow you to see how a new loan will affect your current balance. The total is displayed in the, ‘Total Loan,’ box.
- New Loan Amount – Enter the amount you wish to borrow. Do not use commas.
- Repayment Frequency – Choose whether you wish to pay the loan back monthly, weekly or fortnightly.
How do I View my Loan Balances?
Step 1 – Go to the Loan History Page
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan History,’ tab at the top of the page. This tab loads by default when, ‘Loans,’ is selected.
Step 2 – View Loan Details
The page lists the entire loan history for the selected account. To view more information about a specific loan, click on the circular button in the, ‘Details,’ column.
This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan History,’ tab at the top of the page. This tab loads by default when, ‘Loans,’ is selected.
Step 2 – View Loan Details
The page lists the entire loan history for the selected account. To view more information about a specific loan, click on the circular button in the, ‘Details,’ column.
How do I View my Statements/Transactions?
Step 1 – Go to the View Statement Page
This page can be located by clicking on the, ‘Accounts,’ option on the main menu on the left side of the page. Then click the, ‘View Statement,’ tab at the top of the page.
Step 2 – Select a Balance to View
Use the first two text boxes on the page to select, where applicable, an account and a balance to view.
Step 3 – Select a Time Period
The third drop down box allows you to specify the time period you wish to view transactions for. To specify two exact dates, click on the link at the top of the page that reads, ‘Click here to view a statement between 2 dates.’ Doing so will present you with two boxes to specify the dates. The final drop down box on this page allows you to specify the order in which the transactions are listed; ‘recent first,’ or, ‘earliest first.’ Click, ‘View Transactions,’ to see a list of transactions for the time you have specified.
This page can be located by clicking on the, ‘Accounts,’ option on the main menu on the left side of the page. Then click the, ‘View Statement,’ tab at the top of the page.
Step 2 – Select a Balance to View
Use the first two text boxes on the page to select, where applicable, an account and a balance to view.
Step 3 – Select a Time Period
The third drop down box allows you to specify the time period you wish to view transactions for. To specify two exact dates, click on the link at the top of the page that reads, ‘Click here to view a statement between 2 dates.’ Doing so will present you with two boxes to specify the dates. The final drop down box on this page allows you to specify the order in which the transactions are listed; ‘recent first,’ or, ‘earliest first.’ Click, ‘View Transactions,’ to see a list of transactions for the time you have specified.
How do I Withdraw Funds from my Account via EFT or by Cheque?
Please note that this facility may not be available at your credit union.
This page can be located by clicking on the, ‘Accounts,’ option on the main menu on the left side of the page. Then click the, ‘Withdraw Funds,’ tab at the top of the page.
Use the first drop down menu to select a balance. This is the balance that the funds will be withdrawn from. The amount currently saved in the selected balance will display in the next box.
Enter the amount you are requesting to withdraw. Do not enter commas. Enter the withdrawal date in the following box. Alternatively, you can select a date in the calendar that loads when the box is clicked.
In the, ‘Payment Option,’ drop down box you are given two options, cheque and EFT:
Click on the Request Funds button to complete the process. Please note that the balances shown include all lodgements made, excluding uncleared cheques. Please also note that the share balances shown may be partially or fully pledged as security for a loan and may not be eligible to be withdrawn.
Step 1 – Go to the Withdraw Funds Page
This page can be located by clicking on the, ‘Accounts,’ option on the main menu on the left side of the page. Then click the, ‘Withdraw Funds,’ tab at the top of the page.
Step 2 – Specify Where to Withdraw Funds From
Use the first drop down menu to select a balance. This is the balance that the funds will be withdrawn from. The amount currently saved in the selected balance will display in the next box.
Step 3 – Enter Amount and Date
Enter the amount you are requesting to withdraw. Do not enter commas. Enter the withdrawal date in the following box. Alternatively, you can select a date in the calendar that loads when the box is clicked.
Step 4 – Enter Payment Details
In the, ‘Payment Option,’ drop down box you are given two options, cheque and EFT:
- Cheque - Selecting this will notify the credit union that you wish to collect the funds personally.
- EFT – Selecting this allows you to withdraw the funds to a bank account. When clicked, three additional text boxes will appear. Just enter the bank name, sort code and account number into the relevant boxes.
Click on the Request Funds button to complete the process. Please note that the balances shown include all lodgements made, excluding uncleared cheques. Please also note that the share balances shown may be partially or fully pledged as security for a loan and may not be eligible to be withdrawn.
How do I View my Balances?
Step 1 – Go to the Account Balances Page
This page can be located by clicking on the, 'Accounts,' option on the main menu on the left side of the page. Then click the, 'Account Balances,' tab at the top of the page. This tab loads by default when, 'Accounts,' is selected.
Step 2 – Select an Account
If you have more than one account with the credit union you can select which one you wish to view. For example, some members may be able to select between a personal account and a joint account they hold with their partner.
Step 3 – View Balances and Transactions
Details of your balances and current loans will appear. Clicking on View Transactions will bring you to the View Statements page.
This page can be located by clicking on the, 'Accounts,' option on the main menu on the left side of the page. Then click the, 'Account Balances,' tab at the top of the page. This tab loads by default when, 'Accounts,' is selected.
Step 2 – Select an Account
If you have more than one account with the credit union you can select which one you wish to view. For example, some members may be able to select between a personal account and a joint account they hold with their partner.
Step 3 – View Balances and Transactions
Details of your balances and current loans will appear. Clicking on View Transactions will bring you to the View Statements page.
How do I Log-Out of CU Online?
To log out, click on, 'Log Off.' This is located at the bottom of the menu to the left of the page. For security reasons, it is very important that you log out every time you finish using CU Online.